Terms and Conditions

Last Updated: August 1, 2025

This website is operated by Crown Holdings Group, LLC, a Delaware limited liability company (hereinafter, “Crown Holdings”, “We”, or “Us”). These Terms and Conditions (the “Terms”) governs your access to the Crown Holdings website, any mobile applications, and other services owned, controlled, or offered by Crown Holdings, now or in the future (all collectively referred to as, the “Services”). The term “You” or “User” shall refer to any individual that views, uses, accesses, browses or makes any purchase through the Services. These Terms are important and affect your legal rights, so please read them carefully. Note that these Terms contain a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.

The Services are offered to you conditioned on your acceptance without modification of Terms contained herein. Certain features, services or tools of the Services may be subject to additional guidelines, terms, or rules, which will be posted with those features and are a part of these Terms. Your use of the Services constitutes your agreement to all such Terms. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING, USING, CONSUMMATING A FINANCIAL TRANSACTION, OR BROWSING THE SERVICES, YOU ARE AFFIRMING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SERVICES. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.

PRIVACY POLICY

Your use of the Services is subject to the Crown Holdings Privacy Policy. Please review our Privacy Policy, which also governs the Services and informs Users of our data collection practices.

1. USE OF OUR SERVICES

Access to this website and any services or products offered (collectively, the “Services”) is provided subject to these Terms and Conditions. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

The Services are intended solely for individuals who have the legal capacity to enter into binding agreements. By using the Services, you represent and warrant that you are at least eighteen (18) years of age, or the age of majority in your jurisdiction, whichever is greater.

All peptide products are intended strictly for laboratory research use by qualified professionals affiliated with recognized institutions, universities, or research facilities. Peptide products are not drugs, food additives, dietary supplements, cosmetics, or household chemicals, and may not be used for any unauthorized, recreational, or off-label purposes. You must be at least twenty-one (21) years of age to purchase peptide products and must have the legal authority to enter into and comply with these Terms. You are solely responsible for ensuring compliance with all applicable laws, regulations, and safety protocols in the handling, storage, and use of peptide products. Crown Holdings does not provide any guidance, instructions, or advice on reconstitution, dosing, or application of any peptide product. Any indication that products will be used for human or animal purposes will result in denial of sale and permanent ban from future transactions. The Company reserves the right, in its sole discretion, to refuse or cancel sales, verify purchaser qualifications, correct errors or inaccuracies in product listings, modify or discontinue product offerings, or restrict access to the Services without prior notice.

All products purchased through the Services are sold solely for the purchaser’s own authorized research purposes. You may not resell, transfer, distribute, or divert any product to any other individual, entity, or location without the express prior written consent of Crown Holdings. Any unauthorized resale, transfer, or redistribution is strictly prohibited and may result in cancellation of current orders, refusal of future sales, legal action, and reporting to relevant regulatory authorities.

2. PAYMENTS

Crown Holdings may require you to enter credit card or other payment information as a result of Your use of the Service. By entering your payment information when requested, you authorize our third-party payment processor (“Payment Processor”) to charge and process the fees and charges assessed in connection with your use of the Service. We may ask you to supply information relevant to your payment including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. If you pay any amounts with a credit card, we may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has credit available for a transaction.

While We take reasonable efforts to ensure secure transmission of your information to third parties who assess and process payments, We are not responsible for any fees or charges assessed by third parties or any errors in the processing of payments by third parties, including any errors that result from third-party negligence, improper transmission of payment information, your mistaken submission of payment information, or your submission of erroneous payment information. The Payment Processor is responsible for transacting such payments through its platform, and you agree to release and hold Us 3 harmless from any errors, negligence or misconduct by the Payment Processor. You authorize Payment Processor to directly remit Us any applicable fees owed to Us. Crown Holdings is not liable for any fees incurred due to billing errors.

All sales are final. We do not offer refunds or credits for any purchases. Any refund or credit issued by Crown Holdings shall be made only in rare cases, such as to correct a processing error made by Us, and solely at Our absolute discretion.

3. PROHIBITED ACTIVITY

Use of the Services is limited to the permitted uses expressly authorized by us. Any violation of this Agreement by You, as determined by Crown Holdings in its sole discretion, may result in the termination of your access to the Services. The Services shall not be used to:

(a) Harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of any other party (including but not limited to rights of publicity or other proprietary rights);

(b) Engage in any unlawful, fraudulent, or deceptive activities;

(d) Use technology or other means to access unauthorized content or non-public spaces;

(e) Use or launch any automated system or process, including without limitation, “bots,” “spiders,” or “crawlers,” to access unauthorized content or non-public spaces;

(f) Attempt to introduce viruses or any other harmful computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

(g) Probe, scan, or test the vulnerability of the Services or any system or network; use any robot, spider, scraper or other automated means to access the Services for any purpose without our express written permission;

(h) Use the Services in connection with hazardous environments requiring fail-safe performance or any application in which the failure or inaccuracy of that application or the Services could lead to death, personal injury, or physical or property damage;

(i) Modify the Services in any manner or form; use or develop any application that interacts with the Services or provides access to other users’ content or information without our written permission; or use modified versions of the Services, including to obtain unauthorized access to the Services;

(j) Attempt to damage, disable, overburden, or impair our servers or networks;

(k) Attempt to gain unauthorized access to the Services, or any part of it, other accounts, computer systems or networks connected to Crown Holdings or any part of it, through hacking, password mining or any other means, or interfere or attempt to interfere with the proper working of or any activities conducted on the Services;

(l) Display the Services or profile data on any external display or monitor or in any public setting without obtaining the prior consent of all participants. Furthermore, you may not display the Services or profile data on any external display or monitor or in any public setting in a manner that infringes on the intended use of the Services;

(m) Encourage the commission or encouragement of any illegal purpose, or in violation of any local, state, national, or international law, including laws governing criminal acts, prohibited or controlled substances, intellectual property and other proprietary rights, data protection and privacy, and import or export control; or

(n) Engage in any resale, transfer, distribution, or diversion of products purchased through the Services to any other individual, entity, or location without the express prior written consent of Crown Holdings;

(o) violate these Terms in any manner;

4. INTELLECTUAL PROPERTY RIGHTS

You are granted a non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms. As a condition of your use of the Services, you warrant to Us that you will not use the Services for any purpose that is unlawful or prohibited by these Terms. You may not use the Services in any manner which could damage, disable, overburden, or impair the Services or interfere with any other party’s use and enjoyment of the Services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Services.

All content included as part of the Services, such as text, graphics, videos, logos, images, as well as the compilation thereof, and any software used on the Services (collectively, the “Content”), is the property of Crown Holdings, or its suppliers, and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in the Content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the Content, in whole or in part, found on the Services. Your use of the Services does not entitle you to make any unauthorized use of the Content, and you will not delete or alter any proprietary rights or attribution notices in the Content. You will use the Content solely for your personal use and will make no other use of the Content without the express written permission of Crown Holdings and the copyright owner. You agree that you do not acquire any ownership rights in any Content. We do not grant you any licenses, express or implied, to the intellectual property of Crown Holdings or our licensors except as expressly authorized by these Terms.

5. DMCA NOTICE AND TAKEDOWN POLICY

Crown Holdings respects intellectual property rights and expects its users to do the same. If you are a copyright owner or an agent thereof, and you believe that any content hosted on any of the Services infringes Your copyrights, then you may submit a notification by providing Crown Holdings’s Designated Copyright Agent with the following information in writing:

(a) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

(b) Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works on the applicable Services are covered by a single notification, a representative list of such works on the applicable Services;

(c) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Crown Holdings to locate the material; Information reasonably sufficient to permit Crown Holdings to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;

(d) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law (for example, “I am under the good faith belief that the use of the copyrighted
content that is identified herein is not authorized by the copyright owner, its agent, or
the law.”); and

(e) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed (for example, “I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner, or authorized to act on behalf of the copyright owner, of the copyright(s) that is
allegedly infringed by the aforementioned content.”).

Crown Holdings’ Designated Copyright Agent to receive notifications of claimed infringement can be reached as follows:

Crown Holdings Group, LLC
8 The Green, Suite A
Dover, DE 19901

For clarity, only notices under this section should go to the Crown Holdings’ Designated Copyright Agent. You acknowledge that if you fail to comply with all the requirements of this Section, your DMCA notice may not be valid. Please note that under Section 512(f) of the U.S. Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

6. FEEDBACK

You can submit questions, comments, suggestions, ideas, original or creative materials or other information about Crown Holdings or the Services (collectively, “Feedback”). Feedback is non-confidential and shall become the sole property of Crown Holdings. We shall own exclusive rights, including, without limitation, all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of this Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

7. LINKS TO THIRD PARTY WEBSITES/THIRD-PARTY SERVICES

The Services may contain links to other brands or services (“Linked Website”). The Linked Websites are not under our control, and We are not responsible for the contents of any Linked Websites, including without limitation any link contained in a Linked Website, products or merchandise sold through the Services, or any changes or updates to a Linked Website. We are providing these links to you only as a convenience, and the inclusion of any link does not imply our endorsement of the services or any association with its operators. Certain services made available through the Services are delivered by third parties and organizations and these Terms do not apply to any Linked Website. By using any
product, service or functionality originating from the Services, you hereby acknowledge and consent that We may share such information and data with any third party with whom We have a contractual relationship to provide the requested product, service, or functionality on behalf of Crown Holdings and customers.

To the fullest extent permitted by applicable law, you hereby release and forever discharge Us (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy,
demand, right, obligation, liability, action and cause of action of every kind and nature (Including personal injuries, emotional distress, identity theft, death, and property loss and damage), that has arisen or arises directly or indirectly out of, or relates directly or indirectly 7 to, (a) any interactions with, or act or omission of, or user content provided by, other Users of the Services or (b) any third-party site, products, services, and links Included on or accessed through the Services. If you are a California resident, you hereby waive California civil code section 1542 in connection with the foregoing, which states: “a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor” resolving any disputes.

8. NOT A PROVIDER OF MEDICAL ADVICE

The Content you obtain or receive from Crown Holdings, including through its website, emails, text messages, blogs, social media channels, advertisements, or any other means is provided for general informational and educational purposes only. This includes all medically related language or references that may appear through the Services.

THE CONTENT IS NOT, AND IS NOT INTENDED TO BE, A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. You must not rely on any Content as a substitute for consultation with a qualified healthcare professional. Under no circumstance should you delay, disregard, or avoid seeking medical advice from a licensed medical provider based on anything you have read, heard, or seen through the Services.

The Services are not intended for use in medical emergencies. If you experience a medical emergency, call 911 or your healthcare provider immediately.

Crown Holdings does not recommend or endorse any specific medical treatments, physicians, testing protocols, procedures, opinions, or other health-related information that may be mentioned or linked through the Services. Any reliance on Content provided by Crown Holdings is at your sole risk. We encourage you to verify any health-related information through your own independent sources and medical professionals.

Crown Holdings does not offer or market any products, including peptides, for the diagnosis, cure, mitigation, treatment, or prevention of any disease or medical condition. Products sold are not intended for use in humans or animals and are not approved by the FDA or any other regulatory authority for therapeutic or diagnostic purposes. Any implication or suggestion to the contrary is strictly prohibited and will result in immediate suspension of access to the Services.

While we make reasonable efforts to ensure the accuracy of the Content, we do not warrant or guarantee the completeness, timeliness, or usefulness of any information provided. Crown Holdings disclaims all liability for any decisions made or actions taken in reliance upon any Content provided through the Services. We do not endorse or recommend any individuals or organizations mentioned or linked within our Services.

9. ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions, including with respect to product or service descriptions, pricing, promotions, offers, charges, or availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to modify or update information or cancel transactions at any time without prior notice, including after an order has been submitted.

We do not undertake any obligation to update, amend, or clarify information on the Services, except as required by law. Any date of update or refresh displayed on the Services should not be interpreted to mean that all information has been modified or is current.

WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICES, OR ANY CONTENT, INFORMATION, OR FEATURES MADE AVAILABLE THROUGH THE SERVICES, ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS AND TO MAKE CHANGES TO THE SERVICES AT ANY TIME WITHOUT NOTICE.

9. ERRORS, INACCURACIES AND OMISSIONS

Using the Services or sending emails to us constitutes electronic communications. If you provide Us with your email address to our contact form, you consent to receive electronic communications from Us and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communications be in writing.

11.INDEMNIFICATION

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS CROWN HOLDINGS, ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES, AND ITS THIRD-PARTY SERVICE PROVIDERS, FROM ALL ACTUAL OR THREATENED THIRD-PARTY CLAIMS, PROCEEDINGS, SUITS, LOSSES, COSTS, LIABILITIES AND EXPENSES (INCLUDING REASONABLE ATTORNEY’S FEES) RELATING TO, ARISING OUT OF OR BASED ON (A) YOUR USE OF, OR INABILITY TO USE, THE SERVICES, (B) YOUR BREACH OF THE REPRESENTATIONS MADE UNDER THESE TERMS, (C) YOUR VIOLATION OF THESE TERMS, (D) YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY, (E) ANY CLAIMS, INJURIES, OR DAMAGES (INCLUDING HEALTH-RELATED CLAIMS) ARISING FROM OR RELATED TO YOUR PURCHASE, POSSESSION, HANDLING, STORAGE, OR USE OF ANY PRODUCTS OBTAINED THROUGH THE SERVICES, WHETHER AUTHORIZED OR UNAUTHORIZED, OR (F) YOUR VIOLATION OF ANY APPLICABLE LAWS, RULES, OR REGULATIONS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL FULLY COOPERATE WITH US IN ASSERTING ANY AVAILABLE DEFENSES.

12.HARM FROM COMMERCIAL USE

You agree that the consequences of commercial use or re-publication of content or information from the Services may be so serious and incalculable, that monetary compensation may not be a sufficient or appropriate remedy and that We will be entitled to temporary and permanent injunctive relief to prohibit such use.

13.DISCLAIMERS; NO WARRANTIES

Crown Holdings sells products strictly for laboratory research use only. Products are not intended for human or animal consumption, therapeutic use, or diagnostic procedures. Any use of the products for purposes other than authorized laboratory research is strictly prohibited and done at the user’s sole risk. Crown Holdings expressly disclaims any responsibility or liability for any health-related issues, injuries, or damages arising from
unauthorized handling, storage, or use of its products. None of the products offered have been approved by the U.S. Food and Drug Administration (FDA) or any other regulatory authority. Use of our products is limited to qualified researchers or institutions familiar with applicable laboratory and safety protocols.

EXCEPT AS EXPRESSLY PROVIDED IN WRITING BY CROWN HOLDINGS, THE WEBSITE, PRODUCTS, AND ALL ASSOCIATED CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWN HOLDINGS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE IN TRADE. WE DO NOT WARRANT, AND EXPRESSLY DISCLAIM, THAT THE PRODUCTS ARE SAFE FOR USE IN HUMANS OR ANIMALS OR THAT THEY ARE FIT FOR ANY MEDICAL, VETERINARY, OR THERAPEUTIC PURPOSE.

WE DO NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES OR LOCATIONS. WE DO NOT GUARANTEE THAT THE PRODUCTS WILL MEET YOUR SPECIFIC RESEARCH GOALS OR EXPECTATIONS. CROWN HOLDINGS IS NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION PROVIDED BY
USERS, CONTRIBUTORS, OR THIRD PARTIES. CROWN HOLDINGS DOES NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR ANY ASSOCIATED FILES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING APPROPRIATE SAFEGUARDS, SUCH AS ANTIVIRUS PROTECTION AND DATA BACKUPS.

No advice or information, whether oral or written, obtained from Crown Holdings, its affiliates, or its service providers shall create any warranty not expressly stated in these Terms. Reference to any third-party products, services, suppliers, or entities does not constitute or imply endorsement, sponsorship, or affiliation. Some jurisdictions do not allow 10 the exclusion of certain warranties or the limitation of liability for consequential damages. In such cases, certain portions of this disclaimer may not apply to you.

14.ASSUMPTION OF RISK

By purchasing, possessing, handling, storing, or using any products obtained through the Services, you acknowledge and agree that you are fully informed of the potential hazards associated with such products, including but not limited to their chemical, physical, and toxicological properties. You further acknowledge that you are a qualified professional or are acting under the supervision of a qualified professional with the knowledge, training, and equipment to safely handle these products in compliance with all applicable laws, regulations, and safety protocols.

You voluntarily assume all risks, known and unknown, associated with the purchase, possession, handling, storage, and use of the products, whether such risks are currently recognized or unforeseen, and you accept full responsibility for any resulting loss, damage, injury, or liability.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CROWN HOLDINGS, ITS AFFILIATES, SUBSIDIARIES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR SERVICE PROVIDERS (COLLECTIVELY, “RELEASEES”) BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, LOSS OF GOODWILL, OR THE COST OF SUBSTITUTE GOODS OR SERVICES, OR ANY CLAIMS OR DAMAGES (INCLUDING HEALTH-RELATED CLAIMS) ARISING FROM THE PURCHASE, POSSESSION, HANDLING, STORAGE, OR USE OF ANY PRODUCTS, WHETHER AUTHORIZED OR UNAUTHORIZED, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CROWN HOLDINGS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

IN NO EVENT WILL THE AGGREGATE LIABILITY OF CROWN HOLDINGS AND ITS RELEASEES ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES OR PRODUCTS EXCEED THE GREATER OF: (i) THE TOTAL AMOUNT YOU PAID TO CROWN HOLDINGS FOR THE SERVICES OR PRODUCTS IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM; OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND CROWN HOLDINGS. SOME JURISDICTIONS 11 DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 (AND ANY SIMILAR LAW), WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.”

16.INFORMAL DISPUTE RESOLUTION

You and Crown Holdings agree that any dispute that has arisen or may arise between Us relating in any way to Your use of or access to the Services, any validity, interpretation, breach, enforcement, or termination of this Agreement, or otherwise relating to Crown Holdings in any way (collectively, “Covered Dispute Matters”) will be resolved in accordance with the provisions set forth in this Section.

If You have any dispute with Us, you and Crown Holdings agree that before taking any formal action, contact us at [EMAIL] provide a brief, written description of the dispute and your contact information (including your email address) and allow sixty (60) days to pass, during which We will attempt to reach an amicable resolution of any issue with you.

17. MANDATORY ARBITRATION – IMPORTANT INFORMATION ABOUT YOUR RIGHTS

BY AGREEING TO THE TERMS, YOU AGREE THAT YOU ARE REQUIRED TO RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST CROWN HOLDINGS ON AN INDIVIDUAL BASIS IN ARBITRATION, AS SET FORTH IN THIS ARBITRATION AGREEMENT. THIS WILL PRECLUDE YOUFROM BRINGINGANY CLASS,COLLECTIVE,ORREPRESENTATIVEACTIONAGAINST CROWN HOLDINGS, AND ALSO PRECLUDE YOU FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION BROUGHT AGAINST CROWN HOLDINGS BY SOMEONE ELSE.

(a) Arbitration Procedure. You and Crown Holdings agree that any dispute, claim or controversy arising out of or relating to (i) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (ii) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms will be settled by binding arbitration between you and Crown Holdings, and not in a court of
law. The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Arbitration Agreement. The parties agree that the arbitrator (“Arbitrator”), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or 12 any part of this Arbitration Agreement is void or voidable. Notwithstanding any choice of law or other provision in the Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the state of Delaware. The Arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regard to these Terms or any disputes arising as a result of these
Terms, whether directly or indirectly, including Tort claims that are a result of these Terms. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. YOU UNDERSTAND AND AGREE THAT YOU ARE GIVING UP THE RIGHT TO GO TO COURT AND HAVE A DISPUTE HEARD BY A JUDGE OR JURY. This Arbitration Agreement shall survive the termination of these Terms.

(b) Exceptions to Our Agreement to Arbitrate Disputes. There are only two exceptions to this Agreement to arbitrate: (i) if either party reasonably believes that the other party has in any manner violated or threatened to infringe the intellectual property rights of the other party, the party whose rights have been violated may seek injunctive or other appropriate interim relief without bond in any court of competent jurisdiction or (ii) each party will retain the right to seek relief in a small claims court for disputes or claims within the scope of the jurisdiction of such courts.

(c) Who Bears the Costs of Arbitration? You and Crown Holdings agree that payment of all filing, administration, and arbitrator fees will be governed by the AAA’s rules unless otherwise stated in this Agreement to arbitrate. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous or without merit, you agree that Crown Holdings is relieved of its obligation to reimburse you for any fees associated with the arbitration.

(d) Future Amendments to the Agreement to Arbitrate. Notwithstanding any provision in this Agreement to the contrary, the parties agree that if We make any amendment to this Agreement to arbitrate in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against Crown Holdings prior to the effective date of the amendment. However, the amendment shall apply to all other disputes or claims governed by the Agreement to arbitrate that have arisen or may arise between you and Crown Holdings. If You do not agree to these amended terms, you shall not access or use the Services, and the revised terms will not bind you.

(e) Judicial Forum for Legal Disputes. If the Agreement to arbitrate above is found not to 13 apply to you or to a particular claim or dispute, either as a result of your decision to optout of the Agreement to arbitrate, as a result of a decision by the arbitrator or court order, you agree (except as otherwise provided by law) that any claim or dispute that has arisen or may arise between you and Crown Holdings must be resolved exclusively by a state or federal court located in Nassau County, New York. You and Crown Holdings agree to submit to the exclusive personal jurisdiction of the courts situated in Nassau County, New York, for the purpose of litigating all such claims or disputes.

(f) Arbitration Opt-Out Procedure. You can choose to reject the agreement to arbitrate provision by emailing us an opt-out notice to [EMAIL] (“Opt-Out Notice”). The Opt-Out Notice must be received no later than thirty (30) days after the date you accept the terms of this Agreement for the first time. If you are not a new user, you have until thirty (30) days after the posting of the new terms to submit an arbitration opt-out notice. To optout, you must email your name, address (including street address, city, state, and zip code), email address to which the opt-out applies, and an unaltered digital image of your valid driver’s license to [EMAIL]. This procedure is the only way. You can Opt-Out of the Agreement to arbitrate. If you Opt-Out of the Agreement to arbitrate, all other parts of this Agreement and this Disputes Section will continue to apply to you. Opting out of this Agreement to arbitrate does not affect any previous, other, or future arbitration agreements that you may have with Crown Holdings you waive certain rights. By agreeing to this agreement, you now irrevocably waive any right you may have (i) to a court trial (other than small claims court as provided above), (ii) to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a
member of a class of claimants, in any lawsuit, arbitration or other proceeding filed against Us and/ or related third parties, and (iii) to a trial by jury even if any arbitration is not required under this agreement.

(g) Statute of limitations for your claims. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the site, services, or this agreement must be filed within one (1) year after such claim or cause of action arises, or it will be forever barred.

(h) Applicable Law. You and We agree that United States federal law, including the Federal Arbitration Act, and (to the extent not Inconsistent with or pre-empted by federal law) the laws of the State of Delaware, without regard to conflict of laws principles, will govern all Covered Dispute Matters. Such body of law will apply regardless of Your residence or the location of where You use the Services.

18.CLASS ACTION WAIVER

Any arbitration or action under these Terms will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN THEIR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, 14 COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, the arbitrator or judge may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

19.ENTIRE AGREEMENT

Unless otherwise specified herein, this agreement constitutes the entire agreement between you and us with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us.

20.RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on the Services is not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor of the Services, or by anyone who may be informed of any of its contents.

21.CHANGES TO TERMS

We may update or modify these Terms at any time in our sole discretion. If we make material changes, we will provide you with reasonable notice, which may be given by posting the updated Terms on our website or through other communication channels. The updated Terms will supersede all prior versions.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

22.RELATIONSHIP BETWEEN THE PARTIES

The parties are independent contractors, and nothing in these Terms shall be construed to create any partnership, joint venture, franchise, agency, fiduciary, or employment relationship between you and us. Neither party has, and shall not represent that it has, any authority to bind the other party or to assume or create any obligation, express or implied, on behalf of the other party, nor shall either party make any representations or warranties concerning the other party.

Each party is solely responsible for the direction and control of its own personnel, agents, and subcontractors, including their employment, compensation, and discharge, and for all acts and omissions of such persons. Neither party shall have, nor shall it represent that it has, the power to control the day-to-day activities of the other party or its personnel.

Nothing in these Terms shall be interpreted to create any obligation or liability on the part of one party for the debts, obligations, or conduct of the other party or its personnel.

23.SEVERABILITY

If any term, clause or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.

24.FORCE MAJEURE

Neither party shall be liable for any delay or failure in performance under these Terms (except for payment obligations) to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, acts of government, embargoes, labor disputes, power or internet outages, failure of third-party hosting or cloud providers, or any other event that could not reasonably have been anticipated or prevented (each, a “Force Majeure Event”).|

The affected party shall promptly notify the other party in writing upon the occurrence of a Force Majeure Event, stating the nature of the event, its anticipated duration, and the steps being taken to mitigate its impact. The affected party shall use commercially reasonable efforts to resume performance as soon as practicable.

If a Force Majeure Event continues for more than ninety (90) consecutive days, either party may terminate these Terms by providing written notice to the other party. Termination under this section shall not relieve Customer of its obligation to pay any outstanding Subscription Fees for Services provided prior to the effective date of termination.

25.EXPORT CONTROLS

The Services originate in the United States and are subject to United States export laws and regulations. The Services may not be exported or re-exported by you to certain countries, or those persons or entities prohibited from receiving exports from the United States. In addition, the Services may be subject to the import and export laws of other countries. You agree to comply with all United States and foreign laws related to use of the Services.

26.NOTICE TO CALIFORNIA RESIDENTS

If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the service or to receive further information regarding use of the
service.

27.GOVERNING LAW

These Terms, and any dispute arising out of or relating to them or your use of the Services, shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. This choice of law applies regardless of your place of residence or where you access or use the Services.

28.MISCELLANEOUS

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so without consent will be null and void. You may not make any public announcement or issue any press release relating to the subject matter of these Terms without the prior written consent of the other party. However, we may use your name and logo as a factual reference to your status as a customer, including on our website and in marketing materials, without your prior written consent. Any failure or delay by a party to enforce any provision of these Terms will not be deemed a waiver of that provision or any other provision. No waiver will be effective unless in writing and signed by the party against whom the waiver is asserted. A waiver of any breach or default will not constitute a waiver of any subsequent breach or default.